When experiencing problems this page can help you diagnose the cause. Common configuration issues detected on your system will be highlighted below, along with troubleshooting tips to resolve them.
If the support team requests this report, you send it to them by saving this page (select File > Save As) and then attaching the saved file to your email response.
Configuration Issues Detected
The following configuration issues were detected.
1Password Application Update Needed
The main 1Password Application is not up-to-date; version is now available.
Using the latest version of 1Password is important as we are constantly improving and fixing issues. Please open the 1Password application and select the 1Password > Check For Updates menu:
Once the update is installed, restart Safari.
1Password Extension Update Needed
The 1Password Extension is not up-to-date; version is now available.
Having the latest version of the extension is critical for avoiding many issues. Please upgrade directly within Safari by selecting the Safari > Preferences menu and clicking the Extensions tab. Once loaded, click Updates in the bottom left corner, then click the Install button beside the 1Password extension, as shown here:
Once the update is installed, restart Safari.
1PasswordAgent is Not Connected
The 1Password Extension is not connected to the 1PasswordAgent. When disconnected, many things will no longer work, such as Universal Unlock, Keyboard Shortcuts, Autosubmit, and synchronization of data with the main 1Password application.
To solve this issue, please follow these steps:
Ensure that you have the latest version of 1Password by opening the 1Password application and selecting the 1Password > Check For Updates menu as shown below. If there is an update available, install it before trying these more advanced steps.
If you're already running the latest versions of 1Password and the 1Password Extension, restart Safari.
If a normal restart of Safari did not solve the issue, try using the Quit and Discard Windows command. This will quit Safari, close all your open windows, and reset the extension cache files. Please note that this will discard all your open windows, so be sure to save all your data and bookmark any pages you need. You can do this by holding the Option key while selecting the Safari > Quit menu, or, by using the CMD-Option-Q keyboard shortcut.
If you're gotten this far, it is possible the 1PasswordAgent did not properly update itself. To fix this, open the main 1Password application and select the Help > Troubleshooting > Restart Agent menu. Wait 10 seconds and then restart Safari again.
If the agent is still not connecting, it is likely the 1PasswordAgent process is not even running. Use the Help > Troubleshooting > Reset Folder Permissions menu to fix any issues caused by incorrect folder permissions. Restart 1Password afterwards and then restart Safari.
If all else fails, use the Help > Troubleshooting > Diagnostics Report menu to generate a report and review any configuration issues listed there.
