When experiencing problems this page can help you diagnose the cause. Common configuration issues detected on your system will be highlighted below, along with troubleshooting tips to resolve them.
If the support team requests this report, you send it to them by saving this page (select File > Save As) and then attaching the saved file to your email response.
The following configuration issues were detected.
This 1Password extension does not support OS X 10.5 (Leopard). Please remove this extension and then install the Leopard compatible extension from the 1Password > Preferences > Browsers window. Be sure you are using 1Password 3.5, available from the legacy versions page.
The main 1Password Application is not up-to-date; version is now available. You can review the release notes for details.
Using the latest version of 1Password is important as we are constantly improving and fixing issues. Please open the 1Password application and select the 1Password > Check For Updates menu:
Once the update is installed, restart Safari.
The 1Password Extension is not up-to-date; version is now available. You can review the release notes for details.
Having the latest version of the extension is critical for avoiding many issues. Please upgrade directly within Safari by selecting the Safari > Preferences menu and clicking the Extensions tab. Once loaded, click Updates in the bottom left corner, then click the Install button beside the 1Password extension, as shown here:
Once the update is installed, restart Safari.
The extension is unable to communicate with the 1Password Helper. This breaks many features, including Universal Unlock, Keyboard Shortcuts, Autosubmit, and synchronization of data with the main 1Password application. To solve this issue, please follow these steps in order:
The browser extension is unable to communicate with the 1Password helper. This breaks many features, including the "Keep extensions unlocked" option, the keyboard shortcut, auto-submit, and synchronization of your 1Password data with the main 1Password application. Please try these tips, in the order shown, until the problem is solved:
System time | |
Browser version | |
Extension version | (release notes) |
Database created at | |
Instance UUID | |
Uptime (mins) |
Connection status | |
Last Sync Error | |
1Password Helper version | |
Heart beat interval (sec) | |
Heart beat acknowledged | |
Number of heart beats | |
Round trip elapse time (ms) | |
Data update in progress | |
Last data update completed at | |
Data update elapse time (ms) |
Autosave enabled | |
Autosubmit enabled | |
Universal Unlock enabled | |
Conceal Passwords | |
Avoid Autosave on Domains |